Frequently Asked Questions

Yes, we really encourage you to visit local shops. There you can also smell our products, get advise and make your best choice.
we have many selling points. Please find them at our shop locator

It depends on from which country you placed your order. You will receive a track and trace as soon as our delivery service received the package.
Usually that will be the day after you placed your order. During holiday and Covid 19 times you can expect delays, because we are dependent on the carrier.

Please check our Frequently Asked Questions first to look for your answer. We prefer you send us an email, our help desk is really busy at the moment. 

Do you have another question?

Please contact our Customer Service.
Phone: +31 252 255 035
Monday-Friday 8:30 AM – 5:00 PM